Two gentlemen arrived right around the appointment time -- as close as can be expected. They asked questions concerning my problem, so they knew what to address. They set to work to evaluate the problem and create an estimate. It seemed fair, and they were ready to work, so I hired them to do the job. They worked quickly and fixed my problem -- I am pleased.
They were polite and professional, and quoted out another job that I would like to get done sometime in the future.