Prior to hiring they were very professional, timely in returning phone calls. Came to the house for free estimate and was on time. Explained what they would need to do.
Hired them to clean walls and ceiling in a smoker's home that ceiling was badly stained. They had seen the house before starting the job. Estimated 3 - 5 hr to do the job. Did not indicate there would be problems they couldn't deal with.
On the day of service, they were 1/2 hr late. They did not call to tell us they were running behind. I needed to call them to see when they would be there. They ran into problems with getting the ceiling clean from nicotine and waited 3 hrs before telling us they were having difficulties. They were just going to leave. If my husband hadn't been there, nothing would have been done. My husband asked them to do the walls and other rooms so they did stay and completed the work after 7 hrs. I realize it was a difficult job, that is why I hired them because I knew we couldn't have done it ourselves. I assumed they were experienced and prior to hiring they indicated they were. I am disappointed they didn't make us aware sooner that they would not be able to get the badly stained areas clean. I am sure they do a great job on better maintained homes.
-- Neighbor
ServiceMaster Tri-Counties
Clean Walls and Ceilings in 48044
My first experiece was this week and I was pleased with their work. Mark Preczewski was very professional, courteous, and efficient. They washed walls, power-vacuumed some rooms, and cleaned my carpeting. I would have them return again in the future and would also recommend them to other freinds and family. The prices were fair and the quality good. My only disappointment was the fact that they chipped some paint and plaster on the walls near the stairs. It must have been from the hose or attachments to the carpet cleaner. Also, the truck they used left an oil spill on my driveway. Also, can you send me a receipt?
-- Jody P.
ServiceMaster Tri-Counties
Clean Walls and Ceilings in 48092
They had a big job to do. It included walls, ceilings, cabinets, carpet. They did a real good job. We would recommend them.