Repair was made the same day even though the technician didn't have the part on his truck. He called his office which had correct part delivered, then he returned to make the repair. Friendly & efficient. We would call Sears again.
-- Neighbor
Sanchez Mechanical, Inc.
Repair or Service a Refrigeration System in 80303
There's been a couple week delay (due to us), so the work has not been completed yet. However, his preparation and attention to details has been great!
-- David S.
Sears Home Services
Repair or Service an Appliance in 60607
Response to request was very rapid, and a repairman was on-site the same day. He looked at the issue (but not closely) and determined that a new belt was needed. He did not have this part and had ETA of 3-4 days for part arrival. Part arrived 3 days later, and a different repairman arrived to install. When looking at the unit he stated that there is another part that is typically the cause of the belt failure. Upon inspection he found this needed to be replaced as well but fortunately had the part in his truck. Repair was fine, but had the part not been available, I would have been very unhappy due to poor investigation by guy #1.