No project is without problems and last minute on the fly changes. I learned to trust Franco to solve these problems and make decisions both big and small on our behalf. He recommended changes where he saw room for improvement (and in most cases I agreed with him) but I never felt like he was trying to "upsell" me with unnecessary options. On several occasions he went the extra mile at his own time and expense to make sure it was done to our satisfaction. He held himself accountable for everything his sub-contractors did. The buck stopped with him. He has an amiable character and treated us with respect and understanding of our point of view.