Andrew does high quality work, shows up on time, is quick to respond to phone calls, and is a pleasure to work with. A huge advantage of using Andrew's Plumbing & Heating is Vickey, their office manager who picks up the phone every time you call her, or calls you back within an hour. I've never dealt with a more responsive and professional home improvement company. I also appreciate the great care that Andrew took when running the gas line through my hard wood floors to minimize the impact on my 1899 colonial home.